Salesforce development & implementation

Salesforce implementation
and development.

Launch Salesforce, improve the setup you already have or get a specific piece of work delivered. Practical support across Sales Cloud, Service Cloud, Experience Cloud, LWC and Flow.

For business owners, digital leads and Salesforce teams who need a clear route from requirements to working software. Bring us a new implementation, a process your team has outgrown or a backlog that needs hands-on support. We agree the scope, deliver the work and explain how to maintain it.

Discuss your Salesforce project

Build the Salesforce setup your team needs.

Sales Cloud

Set up or improve leads, opportunities, sales stages, layouts, validation and reporting around how your team sells. Give users a clearer process and managers a more useful view of the pipeline.

Service Cloud

Set up or improve case processes, queues, routing and agent workflows. Help your service team capture requests, manage hand-offs and track the work that needs attention.

Development & automation

Build and improve LWCs, Flow automation and supporting Salesforce logic. Investigate errors, simplify fragile processes and test the agreed user scenarios.

Three ways to get started.

Implement: scope a new Salesforce setup or a new capability, from requirements and configuration through testing and handover.

Improve: simplify an existing sales or service process, improve reporting or automate repetitive work.

Fix: bring a specific fault, component or delivery blocker for a focused piece of work.

For larger programmes, we agree which workstreams Zwaddo will own and how we collaborate with your team and other delivery partners.

Typical engagements

  • Implementation scoping and configuration discovery.
  • Sales Cloud and Service Cloud setup and improvements.
  • LWC development and component fixes.
  • Flow reviews, automation and error handling.
  • Reports, dashboards and data-quality improvements.
  • Testing, release support and technical handover.

Know what is changing—and why.

Agree the outcome

Define the problem, users, scope and acceptance criteria before implementation begins.

Deliver the improvement

Work through the agreed configuration or development changes with clear review points.

Test and hand over

Validate the agreed scenarios, explain remaining limitations and document the changes your team needs to maintain.

Common questions

Can you help with a new Salesforce implementation?

Yes. We start by understanding your business process, users, data and priorities, then agree a realistic scope for configuration, development, testing and handover. Larger programmes may involve agreed workstreams alongside your team or other partners.

Do we need a large project to work with you?

No. A report, Flow, configuration change or specific issue can be a useful starting point. Share what you need and we will discuss whether a focused piece of work is the right fit. Scope and cost are agreed before delivery starts.

Can we start with one problem?

Yes. A focused review or fix sprint is a useful starting point when you have a specific issue or a backlog that needs prioritising.

Can you support our internal team?

Yes. We can agree a defined development task, a delivery workstream or ongoing support alongside your administrators and developers.

Do you sell Salesforce licences or a software product?

This service is consulting and delivery support. Licensing and any third-party products are discussed separately where relevant to your project.

What should Salesforce do better?

Share the process you want to improve, the issue holding you back or your next implementation milestone. We’ll help you define the scope and a practical next step.

Scope your Salesforce project