Experience Cloud services

Experience Cloud
consulting & support.

Focused Salesforce Experience Cloud configuration, development and launch support for customer and partner experiences.

Whether you are improving an existing portal or preparing a new experience, Zwaddo helps connect the user journey to the Salesforce configuration behind it. We work through practical problems across navigation, access, forms, custom components and integrations.

Discuss your Experience Cloud site

Support from configuration to launch.

Configure the experience

Shape site structure, navigation, branding and content around the tasks users need to complete. Review roles, permissions and access requirements within an agreed scope.

Build useful components

Develop or improve LWCs, forms and guided journeys where standard configuration needs support. Consider accessibility, loading states, errors and mobile behaviour from the start.

Resolve launch blockers

Investigate broken journeys, consent integration issues and inconsistent behaviour. Prioritise fixes and retest the agreed scenarios before release.

A practical review before the next release.

We look at the experience as a connected journey, from arriving on the site to completing a task. That can include authentication, navigation, data entry, feedback and error recovery.

Accessibility and cookie consent can be included in the engagement rather than left as separate tasks at the end.

Typical work

  • Experience Builder configuration and page improvements.
  • Customer and partner portal journeys.
  • Custom LWC and Flow integration.
  • Forms, validation and error handling.
  • Access and sharing configuration review.
  • Release checks, issue resolution and handover.

Clear scope. Useful handover.

Understand

Agree the audience, key journeys, existing constraints and what success looks like.

Build or improve

Deliver the agreed configuration and development work with review points for your team.

Validate

Check the agreed scenarios, document remaining issues and hand over the changes.

Common questions

Can you work alongside our existing Salesforce team?

Yes. Zwaddo can provide focused support for a defined issue, a short improvement sprint or an agreed part of a wider delivery programme.

Do we need a new portal?

Not necessarily. We start with the existing experience and your goals, then recommend an appropriate scope rather than assuming a rebuild.

What access will you need?

We agree access to the relevant environment and test journeys after scoping. Development and validation should use a suitable non-production environment where available.

Ready for a smoother portal experience?

Tell us where users get stuck or what you need to launch. We’ll help you define a focused review or improvement sprint.

Request a portal review